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Open Position

Operations Assistant

Organization: Waterloo Counseling Center
Posted by Loretta Holland - Oct 22, 2018
Posted in Nonprofit Job
Address: 314 East Highland Mall Blvd., Suite 301, Austin, TX, 78752
Start Date: Nov 12, 2018
Application Due Date: Nov 05, 2018
Position Details:


This is a full (40 hours) non-exempt position. Some local travel is required.

Who WE are

  • We are Waterloo Counseling Center, a nonprofit agency in Austin, Texas that offers mental health counseling to the entire community, with an emphasis on and expertise in serving the LGBTQIA+ community
  • We are celebrating our 35th year in service
  • We are a diverse, passionate staff of 11 with a mission to provide affordable, culturally sensitive mental health services to all people, regardless of gender, sexual identity and expression or HIV status and a vision of community free of silence, shame and isolation, where all people are empowered to shape their lives
  • We build healthy minds and proud lives through individual, couples, family and group counseling offered on a sliding scale for people who are uninsured and ensure access to everyone by accepting many major forms of insurance
  • We are dedicated to a culture of continuous learning and innovation


Who YOU are

  • You have some experience in a nonprofit setting
  • You have a college degree
  • You are curious about people, open to learning new things and able to integrate what you learn into practice
  • You believe that all people deserve dignity, respect and the freedom to be themselves
  • You are confident in being able to serve the LGBTQIA+ community and the diverse universe of people who are part of it
  • You are organized, proactive and flexible
  • You welcome constructive feedback and are able to take direction and follow instructions
  • You can self-direct and manage multiple responsibilities
  • You are resourceful and persistent and look for creative ways to solve problems
  • You are very good with a variety of MicroSoft products
  • You might be bilingual (English/Spanish)


What WE need YOU to do for us

  • Be the first contact with the public through the telephone and front desk
  • Support the Executive Director and the board of directors with ongoing and special fundraising, communications and marketing projects such as
    • Helping with fundraising projects and events
    • Updating the website, working on the quarterly newsletter, and creating basic print and digital marketing and fundraising materials
    • Preparing correspondence with funders and donors
    • Assisting with grant billing and compliance
    • Representing Waterloo at community events
  • Be the primary contact with agency vendors and own purchasing and procurement of goods and services
  • Keep the office running smoothly by becoming an expert on our office systems (IT, telephone, copier, building maintenance issues and other logistical concerns) and troubleshooting on your own or with the support of vendors
  • Assist with segregation of fiscal duties (copying checks, preparing deposits)
  • Serve as a backup resource for scheduling client appointments, collecting eligibility information and documents and assisting with preparation of insurance billing information, client data entry into two databases
  • Be able to occasionally work some evening or Saturday hours (and then take off hours during the week)


What WE can offer YOU

  • An annual salary of $34,000
  • Health insurance (employee contribution of $50/month) with optional employee paid dental and vision (at 30+ hours per week)
  • Two weeks of accrued vacation the first year, increasing after three years (pro-rated for part-time) and agency holidays
  • Eight hours of sick time accrued monthly
  • A $300 annual stipend for training and CEUs (pro-rated for part-time)
  • Access to a 403(b) retirement plan
  • An amazing environment where you are needed every day
To Apply: Submit cover letter and resume to: Loretta Holland, Executive Director lorettah@waterloocounseling.org